FAQ's

What is the ‘Frankie + Roy waist’?

The “Frankie + Roy waist’ refers to our own take on kids sizing. 

All our pants have a smaller than ‘standard’ waist. What this means is we have adjusted our waist measurements without losing length but also added all the extras like REAL drawstring and elastic waist to help make the fit just right.

To check out our size guide click here

Do you offer returns & exchanges?

Please check out our Terms & Conditions for more information- Click here

Or email info@frankieandroy.com.au with your enquiry.

What are your shipping charges?

We ship Australia wide for a flat rate of $8. A tracking number will be supplied.

Do you ship internationally?

We currently only ship to United States of America and United Kingdom at a flat rate of AUD$25 

If you live outside of these places please send an email to info@frankieandroy.com.au and we can arrange shipping for you.

What security measures are on your site to make sure my online transaction is secure?

We use Shopify and PayPal to process payment online. Both of these payment gateways encrypt your payment information so that no financial details are shared with us. 

What do you do with my information?

We take your privacy very seriously. All information collected on our website is solely used for the purpose of processing your order and enhancing customer service. Under no circumstances will information ever be given or sold to a third party.

Do you accept wholesale orders?

Yes! Please email us at info@frankieandroy.com.au to chat!

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