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FAQ's

Do you offer returns + exchanges?

We understand that buying clothing for kids online can be tricky so we are happy to offer a refund on items as long as the following have been met:

  • Items must be returned within 14 days of purchase with the original receipt or other proof of purchase.

For more information on exchanges + refunds click here

How much does shipping cost?

We offer $9 flat rate for shipping via Australia post.

International rates vary. To learn more click here

The safety of your information is important to us

What security measures are on your site to make sure my online transaction is secure?

We use Shopify and PayPal to process payment online. Both of these payment gateways encrypt your payment information so that no financial details are shared with us. 

Do you accept wholesale orders?

Yes we do! Please send any wholesale enquiries to info@frankieandroy.com.au

 

What do you do with my information?

All information collected on our website is solely used for the purpose of processing your order and enhancing customer service. Under no circumstances will information ever be given or sold to a third party.