FAQ's

Shipping Information- Australia

 

Standard shipping 

Frankie + Roy offers a flat rate shipping of $5 on all orders under $100 within Australia. Tracking number will be supplied.

Free standard shipping 

Frankie + Roy are pleased to offer free standard shipping on orders over $100 within Australia. Tracking number will be supplied.

Express shipping*

For Express Shipping Frankie + Roy charge a flat rate of $12 within Australia

* Please note that express shipping is Australia Post express parcel and order processing time still remains the same please shoot us an email if you require this.

 

Shipping Information - International

Standard shipping

Frankie + Roy currently only ships to United States of America and United Kingdom s at a flat rate of $25AUD 

If you live outside of these places please send an email to  info@frankieandroy.com.au and we can arrange shipping for you

 

Shipping time

We aim to get orders posted within 2-3 business days. A tracking number will be emailed once item/s are shipped.

Once your order has been dispatched, Frankie + Roy accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted, Frankie + Roy is not liable as we have no control over the postal service. Please contact your local postal service with tracking number that has been provided when your package was sent. Unfortunately we are unable to offer any refund or resend orders in these circumstances.

 

Privacy

Your privacy is important to us. All information collected on this website is solely used for the purpose of processing your order and enhancing customer service. Under no circumstances will information ever be given or sold to a third party.

Photos

We aim to represent the products as accurately as possible in our photos. However please allow for slight colour variation of fabric in photos due to lighting.

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